Refund policy

 

This warranty, returns and refund policy forms part of our standard terms and conditions of use.

A Stronger Promise: Hoover Extends Warranty to 2 Years

Effective on all products purchased after 31 August 2026.

To enhance competitiveness and further strengthen consumer trust, Hoover is introducing a 2-year warranty on selected vacuum cleaners from 1 September 2026. By aligning with market-leading warranty standards, Hoover delivers greater peace of mind to consumers while reinforcing the brand's commitment to quality and reliability.

Home of Living Brands (Pty) Limited ("Home of Living Brands") warrants to the original purchaser of this product ("the customer") that this product will be free of defects in quality and workmanship which under normal personal, family or household use and purpose may manifest within the applicable warranty period — 2 (two) years from the date of purchase for selected vacuum cleaners, and 1 (one) year for all other products.

 

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HOME OF LIVING BRANDS (PTY) LTD
JOHANNESBURG TEL NO. (011) 490-9600
CAPE TOWN TEL NO. (021) 552-5161
DURBAN TEL NO. (031) 792-6000
www.homeoflivingbrands.com

EXCLUSIONS TO WARRANTY AND EXTENDED WARRANTY

Exclusions to the warranty

This warranty does not cover:

  • Consumable or expendable parts, including but not limited to vacuum bags, filters, belts, brushes, attachments, or accessories.
  • Damage resulting from misuse, including but not limited to:
    • Use of the vacuum on liquids unless the product is specifically designed and marketed as a wet/dry model.
    • Blockages caused by inappropriate items such as coins, glass, stones, or building rubble.
    • Use of the product for commercial, industrial, or professional purposes when sold as a household appliance.
  • Normal wear and tear arising from regular use of the product.
  • Cosmetic damage, including scratches, dents, fading, or discolouration that does not affect the functional performance of the product.
  • Failure to properly maintain the product, including but not limited to not replacing filters, failing to empty dust containers, or not performing routine cleaning or maintenance as outlined in the user manual.
  • Accidental or external damage, including damage caused by drops, fire, water exposure, power surges, lightning, or electrical supply irregularities.

Repair Policy

Any product that is older than 6 months but still covered by our warranty policy is eligible for repair. Please note the Hoover Warranty Terms and Conditions (link this). If the product has been repaired twice and the fault continues, you are eligible for credit or an exchange.

If the product that needs to be repaired is not under warranty, our service centre will contact you with a quotation to arrange a repair outside of the warranty. You will then be liable for the repair cost. If a repair cannot be made, you will be contacted to collect or organise a collection of your original product from our Service Department.

Please see below for your nearest Service Department:

Johannesburg Service Department
Pineslopes Shopping Centre
Cnr The Straight and Witkoppen Road
Fourways, Johannesburg
Tel: 087 245 0029

Cape Town Service Department
Unit 1 Maitland Business Park
Mowbray Road
Maitland
Tel: (021) 552 5161

Durban Service Department
510 Chris Hani Drive
(North Coast Road)
Durban
4001
Tel: (031) 303 1163